Who Do You Trust
with Your Truck?The Elite Supportsm Dealer Network
The Elite Supportsm certification is earned by superior Freightliner® and Western Star® dealerships that are committed to providing the industry's
best truck maintenance and repairs with an unmatched level of customer service.
The Elite Support
The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be regularly certified to ensure you experience a higher standard with every visit.
All Elite Support Certified dealers offer Express Assessment, a single complaint diagnostic process that provides a repair timeline within two hours of initial service write-up. This valuable information will help you make critical decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 135 specific criteria
across 19 customer service areas. To maintain these high standards, dealerships employ a
Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team,
we understand what parts we need on-hand to get you back on the road quickly. We've even developed a
proprietary back counter parts ordering process to ensure the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
The Elite Support Dealer Network
Elite Support Holds Third Annual CIC Summit
The January event held in San Diego focused on providing nearly 140 Continuous Improvement Coordinators (CICs) with training and support to help them develop their game changing roles within their dealerships. The breakout sessions focused on three main areas: Express Assessment, Change Management and Culture. These topics are critical to successful implementation of the Elite Support continuous improvement culture to provide long-term value to customers.
Elite Support Booth Attracts Attendees at Mats
A steady stream of attendees stopped by the Elite Support booth at the Mid-America Tricking Show (MATS) in Louisville, Ky. last week, to check out the higher standard that Elite Support Certified dealers provide. Visitors were able to take a virtual, 360-degree tour around an Elite Support Certified dealer and hear directly from customers in the booth’s interactive bays, as well as receive a custom name badge. The name badge, which was embroidered on site, was a real hit with attendees as more than 3,000 signed up for the premium giveaway. With more than 70,000 attendees and 1,000-plus exhibitors, MATS is the largest heavy-duty trucking industry event in the world.